Rules and Regulations in India

By registering an account, you enter into a binding legal agreement that incorporates:

• These Terms and Conditions.
• The Privacy Policy.
• The Responsible Gambling Policy.
• Any game rules, betting rules, and bonus rules published on the site.

You are advised to read all applicable terms before placing any bet. Continued use of the services after any update to the terms is treated as your acceptance of the revised version.

To hold an account and place bets, you must:

• Be at least 18 years old.
• Have full legal capacity under applicable Indian law.
• Not be self‑excluded or otherwise restricted on this or any related platform.
• Not be accessing the services from a jurisdiction where online betting or the relevant event is not allowed.

You are responsible for checking that your use of the services, including any bonus or betting activity, is lawful under the laws that apply to you, including state‑level laws in India.

The Lucky Star platform may:

• Update these terms and conditions.
• Change, suspend, or remove any betting market, event, or feature.
• Correct any obvious mistakes in odds, markets, or payouts.

Where required, material changes to terms will be notified by email, account message, or notice on the website. It is your duty to review the terms regularly.

You agree that you will not:

• Use the account on behalf of any third party.
• Place bets using funds derived from illegal activity.
• Use bots, scripts, or automated systems.
• Interfere with, disrupt, or attempt to gain unauthorised access to the platform or other accounts.
• Engage in match‑fixing, misuse of inside information, or any attempt to manipulate odds or event outcomes.

The platform may suspend or close your account, void bets, and decline access to services if there is any suspicion of prohibited use.

All content, including logos, text, graphics, software, and odds compilations, is protected by intellectual property laws. You receive a limited licence to use the site and app solely for personal betting in line with these terms. You may not:

• Copy, redistribute, or exploit any part of the content for commercial purposes.
• Reverse engineer or attempt to access the source code.
• Use the odds feed or event data for unauthorised data scraping or trading.

You may place a bet only if:

• Your registration has been completed and your account is active.
• You are logged into your own account.
• You have sufficient cleared balance to cover the stake.
• You are not located in a place where betting on that event is not allowed.

Bets placed in breach of age or location rules may be voided and your account may be closed.

• A bet is accepted only after it appears in your betting history with a unique reference number.
• If a technical issue occurs before confirmation, the bet is not considered placed.
• For any dispute, the records stored on the platform’s servers will be treated as final.

You must check all details, including event, market, odds, and stake, before confirming, as you are responsible for any bet placed using your login details.

• Each market has minimum and maximum stake limits, which may vary by sport, event, or game.
• The system will prevent you from placing a bet that is below the minimum or above the maximum permitted stake.
• The platform may impose personalised limits on your account based on risk management, responsible gambling considerations, or legal requirements.

Details of stake limits may be displayed on the bet slip or market page.

• Odds are subject to change until your bet is accepted.
• Bets are settled using official results from the relevant sport or event organiser, or according to published game rules.
• If you win, the payout is credited to your account balance once settlement is processed.
• If you lose, the stake is deducted from your balance and is not refundable.

In the event of obvious pricing errors or incorrect event information, the platform may void affected bets or settle them at corrected odds, in line with its internal policies and applicable regulations.

The platform may restrict, refuse, or cancel a bet, or part of a bet, where:

• There is suspicion of fraud, money laundering, misuse of bonuses, or collusion.
• The event is subject to integrity concerns, match‑fixing alerts, or regulatory intervention.
• A technical error results in incorrect odds, market description, or settlement.
• The bet was placed after the actual start time in markets that require pre‑event betting.

Where a bet is declared void:

• The stake, or the affected portion, is returned to your account.
• For multiple bets, only the void selection is treated as void, and the rest of the bet is normally settled at the adjusted odds if applicable.

For in‑play or live bets:

• Delays may apply between you placing the bet and its acceptance.
• Markets can be suspended or removed during key incidents in the event.

If an event is postponed, abandoned, or cancelled, settlement will follow the specific sport or market rules published on the site at the time you place the bet.

• You may fund your account only through payment methods made available for India, such as cards, bank transfers, or approved wallet solutions.
• The name on the payment method must match the name on your betting account.
• Third‑party deposits are not permitted and may be reversed.
• Minimum and maximum deposit limits apply and may vary by method and user profile.

Funds appear in your balance once the payment provider confirms a successful transaction. In some cases, additional checks may delay availability.

• You may request a withdrawal of your available balance, subject to minimum and maximum withdrawal limits.
• As a rule, withdrawals are processed to the same method used for deposits, whenever technically and legally possible.
• Before releasing funds, the platform may require successful completion of KYC checks and verification of payment instruments.

If your account is subject to an ongoing investigation or legal request, withdrawals may be delayed or temporarily blocked.

• Daily, weekly, or monthly transaction limits may apply for deposits and withdrawals.
• Any applicable fees will be displayed at the cashier or notified before you confirm the transaction.
• Processing times depend on internal review and external payment providers. Internal processing is usually completed within a reasonable time, while bank or wallet timelines may vary.

The platform is not responsible for delays or charges imposed by your bank, card issuer, or wallet provider.

To comply with Indian and international standards on anti‑money laundering and counter‑terrorist financing:

• You may be asked to provide documents such as identity proof, address proof, and payment method ownership proof.
• In some cases, you may be asked for information on the source of funds used for betting.
• Failure to provide accurate, valid information may result in restrictions, including delayed or cancelled withdrawals.

• Your account will operate in a currency specified during registration, as per availability for India.
• Any chargeback, payment dispute, or reversal initiated by you may result in account suspension and recovery of outstanding amounts.
• Obvious payment errors, duplicate processing, or incorrect credits may be corrected, and any wrongly credited amount may be removed from your balance or recovered from subsequent deposits or wins.

By using the platform, you acknowledge that:

• You are responsible for keeping control over time and money spent on bets.
• You should never chase losses or increase stakes in reaction to losing bets.
• You should regularly read your betting history and set personal limits.

If gambling stops being enjoyable or starts to affect your personal, family, or financial life, you should stop betting and seek support.

The platform may offer the following tools to help you manage your account:

• Deposit limits: daily, weekly, or monthly limits on how much you can add to your account.
• Loss or stake limits: optional caps on net losses or total stakes.
• Time‑out sessions: temporary breaks from betting for a defined period.
• Self‑exclusion: longer‑term blocking of access to your account and services.

Some tools may require contacting customer support, and availability may depend on your location and regulatory requirements.

You are encouraged to use any self‑assessment questionnaires provided on the site or by independent organisations to evaluate your gambling behaviour. Warning signs may include:

• Hiding betting activity from family or friends.
• Borrowing money or using essential funds for bets.
• Feeling stressed, anxious, or unable to stop.

If you identify these signs, consider reducing or stopping your gambling and using available support resources.

For confidential help and guidance on gambling‑related problems, you may contact:

• National and local mental health helplines.
• Counselling services and clinical psychologists registered in India.

Details and links to external support resources may be listed in the Responsible Gambling section of the website. External organisations operate independently, and the platform is not responsible for their advice or services.

To verify your identity and eligibility to use betting services, you may be asked to provide:

• Government‑issued photo identification.
• Proof of residential address in India or another accepted jurisdiction.
• Proof of ownership for payment methods used to deposit and withdraw.

Documents must be accurate, valid, and up to date. Providing false or tampered information is a serious breach of these terms and may lead to account closure and reporting to relevant authorities.

The platform monitors account activity and transactions to detect unusual or suspicious patterns, such as:

• Frequent deposits and withdrawals without genuine betting activity.
• Use of multiple payment methods or accounts associated with different persons.
• Large bets or bonuses used in a manner inconsistent with normal play.
• Attempts to bypass limits, identification checks, or geographic restrictions.

Activity may be reviewed using automated systems and manual checks. The platform may ask for additional information or documentation to clarify the purpose or source of funds.

Where required by applicable law and regulatory guidance, the platform may:

• File reports on suspicious transactions to relevant financial intelligence units or authorities.
• Cooperate with banks, payment providers, and law enforcement agencies.

If AML or CTF concerns arise, or if you fail to complete KYC checks:

• Your account may be suspended or limited.
• Bets or withdrawals may be blocked or delayed.
• Funds may be frozen until the investigation is concluded or as required by law.

The platform is not obliged to inform you about the existence or content of any regulatory report or investigation if such disclosure is prohibited by law.

The platform may collect and process the following categories of data:

• Identification data: name, date of birth, gender, and government ID details.
• Contact details: postal address, email address, and phone number.
• Account data: username, password (stored in protected form), account settings.
• Transaction data: deposits, withdrawals, bets placed, bonuses claimed, and balances.
• Technical data: IP address, device information, browser type, and log data.
• Compliance data: KYC documents, verification status, and AML risk assessments.

Where permitted by law, information may also be obtained from third‑party verification services, payment providers, and fraud‑prevention agencies.

Personal data is processed for purposes including:

• Creation and administration of your account.
• Verification of identity, age, and eligibility.
• Provision of betting services, including settlement of bets and management of bonuses.
• Compliance with legal obligations such as AML, CTF, and record‑keeping.
• Prevention and detection of fraud, misuse of bonuses, and security incidents.
• Internal reporting, risk management, and product improvement.

Where required by law, certain processing activities may be based on your explicit consent, which you can withdraw subject to legal and contractual restrictions.

Personal data may be shared, on a restricted basis, with:

• Group companies involved in providing services.
• Payment providers and banks processing your transactions.
• Identity verification and fraud‑prevention partners.
• Regulators, courts, and law enforcement where legally required.

If data is transferred outside India, appropriate safeguards will be used, as required by applicable law, to protect your rights and privacy.

Data is stored only for as long as necessary to:

• Operate your account and provide services.
• Comply with legal, tax, and regulatory obligations.
• Resolve disputes and enforce agreements.

Once retention periods expire, data is securely deleted or anonymised.

Subject to applicable law and verification of identity, you may have the right to:

• Access personal data held about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing in certain circumstances.
• Object to some types of processing, including direct marketing where applicable.

To exercise these rights, you may contact customer support through the channels described on the website. Some requests may not be granted if the platform is legally required to continue processing or retaining specific information, for example for AML or regulatory purposes.

The platform may use cookies and similar technologies to:

• Ensure technical functioning and security.
• Remember your preferences and account settings.
• Analyse traffic and usage patterns.

Details of cookies used and options to manage preferences are usually available in the Cookies Policy or related section on the Lucky Star website.

The platform uses:

• Encryption protocols to protect data transmitted between your device and servers.
• Firewalls and intrusion detection tools to monitor and defend infrastructure.
• Segregated environments for payment processing and sensitive data.

Systems are regularly reviewed and updated in line with recognised information security practices.

You are responsible for keeping your login details confidential and secure. You agree to:

• Choose a strong, unique password and update it regularly.
• Not share your account or password with any other person.
• Inform support promptly if you suspect unauthorised use.

Where available, you are encouraged to enable two‑factor authentication (2FA) or comparable verification methods to add an extra layer of security.

To protect both you and the platform, systems monitor for:

• Unusual login patterns, such as access from unexpected locations or devices.
• Irregular betting or bonus activity indicative of misuse.
• Repeated failed login attempts or suspected account takeover.

If suspicious activity is detected:

• The account may be temporarily locked.
• Additional identity checks may be requested.
• Certain services, such as withdrawals or bonuses, may be restricted until the review is completed.

To maintain security, you agree to:

• Log out after using your account, especially when accessing from shared or public devices.
• Use updated antivirus and anti‑malware software where reasonable.
• Notify customer support immediately if you lose control of your email, phone, or any device used for login.