Responsible Gaming

All gambling carries a risk of financial loss. You should only play when you can afford to lose the money you stake. At Lucky Star casino, you are encouraged to set personal limits so that betting remains safe and enjoyable. Your play should never affect your daily expenses, savings, or essential financial commitments. Responsible gaming also means looking after your emotional wellbeing, keeping control over time spent, and knowing when to stop.

Betting addiction can develop gradually and may be hard to notice at first. It is a serious condition that needs attention and informed support as early as possible. Warning signs can affect your money, emotions, and relationships.

Common indicators of problematic gambling include:

• Spending more money or time on gambling than you planned
• Chasing losses by placing new bets to recover lost money
• Hiding or lying about your betting activity from family or friends
• Feeling restless, irritable, or low when you try to cut down or stop
• Using gambling to escape stress, loneliness, or other personal problems
• Ignoring work, studies, or family duties due to betting
• Borrowing money, selling items, or using credit to fund gambling
• Repeatedly spending essential funds such as rent, bills, or school fees on bets
• Finding that you need higher stakes to feel the same excitement
• Thinking about gambling most of the day, even when doing other tasks

Gambling addiction requires prompt action and professional guidance to protect your financial and emotional health.

If you feel your gambling is getting out of control, taking early steps can reduce harm and support recovery. Lucky Star provides responsible gaming tools and practical options to help you regain control over your betting.

Useful steps you can take include:

• Set strict deposit and loss limits on your account and stick to them
• Use time limits and reality checks to track how long you have been playing
• Take regular breaks during any betting session and avoid long continuous play
• Avoid gambling when you feel stressed, angry, tired, or under the influence of alcohol or drugs
• Do not use gambling as a way to earn income or pay off debts
• Keep separate budgets for daily life and for entertainment, and never mix them
• Remove saved payment details if you feel you are losing control over your spend
• Request a cooling-off period or self-exclusion through your account settings or support team
• Talk openly to someone you trust about your betting behaviour and its impact
• Contact specialised support organisations in India for counselling, guidance, and long-term help

Taking these steps can help you protect yourself, rebuild control, and reduce the risk of long-term gambling problems.

Independent organisations in India offer confidential support for people affected by gambling or other addictive behaviours. Professional assistance can help you understand your situation and develop safe, practical ways to manage or stop betting.

Major support resources include:

• National Helpline for Mental Health (Kiran): 1800-599-0019 – 24×7 toll-free helpline supported by the Government of India
• Tele MANAS (Mental Health Assistance and Networking Across States): https://telemanas.mohfw.gov.in – government-backed mental health tele-counselling services
• Vandrevala Foundation Mental Health Helpline: 9999 666 555 and https://www.vandrevalafoundation.com – free emotional support and counselling
• iCALL (TISS): 9152987821 and https://icallhelpline.org – professional counselling service via phone, email, and chat
• Fortis National Mental Health Helpline: +91-8376804102 and https://www.fortishealthcare.com/india/mental-health – counselling and referrals to psychologists and psychiatrists
• Local psychiatrists, clinical psychologists, and de-addiction centres registered in your state – contact nearby hospitals or clinics for referrals

These services can guide you on safe coping strategies, long-term treatment plans, and support for your family.

If you are concerned about your gambling behaviour, you can contact Lucky Star customer support for information on responsible play options and account-level controls. Our team can guide you on using limits, self-exclusion, and other tools to protect your account.

You can reach support through:

• Live chat on the Lucky Star website or app
• Email support using the contact address shown in your account section
• In-platform support form available under the Help or Support menu

Customer support can also direct you to trusted external help resources in India and explain our responsible gaming policy in detail.